Last updated: November 13, 2025

At Inditab E Solutions Pvt. Ltd., we strive to provide a smooth and transparent experience across all our digital services, including recharge, bill payments, PAN services, white-label solutions, and other fintech offerings.

This Refund Policy outlines the terms under which refunds may be issued for transactions made through our platform.

1. General Policy

All transactions processed through Inditab are final once successfully completed. Refunds will be considered only under the following specific conditions, and at the sole discretion of Inditab E Solutions Pvt. Ltd.

2. Refund Eligibility

Refunds are applicable only in the following cases:

• Failed Transactions:
  If a recharge, bill payment, or any digital transaction fails but the amount has been debited from your account, the refund will be initiated automatically within 5 to 7 business days after confirmation from the respective service provider or payment gateway.

• Duplicate Payment:
  In case of accidental duplicate payment for the same transaction, a refund will be processed after verifying the transaction details.

• Service Not Delivered:
  For any paid digital service (like API, white-label, or plug-n-play solution) not activated within the promised timeframe due to a technical error from our end, a refund will be processed after internal review.

3. Non-Refundable Cases

No refund will be issued in the following cases:

• If the transaction was successful and the service was delivered as per order.

• If incorrect details were entered by the user (such as mobile number, DTH ID, consumer number, or PAN data).

• If the delay or failure occurred due to issues from the third-party operator, bank, or user’s end.

• Any subscription, membership, or software service once activated or configured (like API keys, white-label portals, or reseller accounts) is non-refundable.

4. Refund Process

Eligible refunds will be credited to the original payment method used during the transaction (bank account, wallet, or card) within 5–10 working days after approval.
In certain cases, users may be required to provide transaction details, screenshots, or bank proof for verification.

5. Chargebacks

In case of a payment dispute or chargeback raised through a bank or payment gateway, the resolution will be handled as per the dispute management process of the respective institution. Inditab reserves the right to block or suspend the concerned account during investigation.

6. Contact for Refund Queries

For any refund-related assistance, please contact our support team at support@inditab.com